![]() ![]() I think what might be confusing a lot of people is that early on when Malwarebytes first changed over to the yearly subscription model rather than the lifetime license model, they did only offer 1 license for 3 devices (though it was for a yearly fee, obviously, not lifetime) and this was the first time Malwarebytes offered anything other than single device licenses for consumers (business licensing was always handled differently and was always based on yearly subscriptions from the start) and I believe that may be what many users are remembering either that, or some unscrupulous sellers pushing fake licenses/cracks etc. They weren't competing with big AVs back then because they always marketed themselves as a complementary solution to be run alongside an active antivirus/IS solution (the layered approach to security) and only began marketing Malwarebytes as an AV replacement with the launch of Malwarebytes 3, and by then they had already gone to a yearly subscription. I've been hanging around these forums since before Malwarebytes Anti-Malware even existed (back when the only product they had was RogueRemover) and I was around through the first betas for the original Malwarebytes' Anti-Malware product and actually started working for Malwarebytes as their first QA and eventually became their first Product Manager (I was in charge of all products, including Malwarebytes' Anti-Malware) and I know for a fact that it was always 1 device per license for Malwarebytes' Anti-Malware Pro lifetime licenses. Please double check that you supply a valid / properly spelled & correct Email ( hopefully the same one you used at the time or original purchase).īe sure to Select “Need help activating a Malwarebytes product”. Provide the detail and submit the ticket.ĭo scroll down to the section “Create Ticket”. This forum can only provide you generic type help. I would encourage you, if you have not already done so, to create a Help Ticket with Support. and if there is a hitch about the password, Click on the blue "forgot password" link. On the My Account portal, have you tried to Login with the very first original Email address ( from the original purchase ) ? On the License activation attempt on the program itself: Just exactly what is the exception message ? The actual license activation is another. It seems to me you have a compound situation. ![]() Paul, ( from what I gather from the other thread you write in) you should be pursuing help thru a Support ticket. The only reason I posted the top post ( # 1) was just as an information note. Endpoint Detection & Response for Servers ![]()
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